Frequently Asked Questions
Oriental and specialty rugs are all unique and different. Please call (904) 262-5863 or submit you information in a quote form on this page for a free estimate for your particular rug. Remember, we also have pick up and delivery in the Jacksonville & surrounding areas.
It takes between 4 to 7 business days, depending cleaning being done. For your convenience, we will be happy to schedule a delivery date and time when we pick up your area rug.
We will gladly move most furniture pieces to safely retrieve your rug; however, some particularly heavy pieces, such as pool tables need to be moved prior to our arrival. We also request you remove all small breakable items from the tops of all furniture that will need to be moved.
Yes. We can store your rug up to 30 days Free of Charge. After 30 days there is a $1.00 per day per rug storage fee unless other arrangements have been made prior to acceptance.
Yes. We can deliver to your new address as long as it is in our service area.
Yes. Our insurance covers your property, when it is entrusted to us for service and storage.
Yes. That is part of the service we provide. We would appreciate you being at home to instruct us where you would like the furniture placed.
Yes. Please call our office, at (904) 262-5863, in advance whenever possible to arrange for one of our area rug specialists to be available to assist you.
Over our many years in business, we have earned a reputation as professionals in our area of expertise. We are specialists in all aspects of Oriental and specialty rug care. The cleaning technicians are thoroughly trained to identify rug specificities and custom clean your rug according to our standards of excellence. Our skilled rug specialists are attentive to the detailed mending needs of your rug. We are committed to providing excellent care and service in every step of your rug’s cleaning process.
No. We professionally clean a variety of Oriental and specialty area rugs in our dedicated state of the art facility.
Yes. Please call us for the price of this service.
Yes. We sell pads for both hard surfaces as well as carpet. The pad has a rubber backing with horsehair fiber on top. It protects and stabilizes the rug and prevents slippage as well as providing some degree of sound absorption.
The time frame for cleaning a rug depends on how much traffic it gets. We recommend professional rug cleaning be performed every 1-3 years. If there are pets, smokers, or people with respiratory illnesses in your home, area rug cleaning should be performed more often.
To determine if it’s time to clean your rug, try these simple tests:
- Rub your palm on the rug for a few seconds. If your hand becomes dirty, it is time for cleaning.
- Kneel down on the rug and smells it. If you detect foul odor, it is time to have it cleaned.
- Lift a rug corner and vigorously shake it up and down once or twice. If you see a dust cloud forming, it is definitely time for a cleaning.
- With the rug facing up, fold a corner of the rug back, away from the pile, to expose the base of the fibers. Have the rug professionally cleaned if there is dirt deep in the pile.
Yes. But, with all types of pet accidents that occur on area rugs, please allow our trained service providers to first inspect the condition of the rug.
If a stain has not affected the fibers permanently, we have a much higher chance of removing it. Please call us as soon as you notice the stain since taking care of it as early as possible increases our chance of success.
That is a personal decision depending on your emotional attachment, if any, to the rug and the replacement value of the rug. Many people design a whole room around their Oriental rug and replacing it could require refurnishing the entire room. It may be cheaper clean the rug. We will be happy to give you a professional estimate for cleaning to help you make an informed decision.
There are many factors to consider when professionally cleaning an Oriental rug. We inspect your rug carefully to determine what method is safe to use. Our area rug cleaning technicians are trained, experienced and certified to handle your investment properly.
Although we can remove all the urine and pet waste from the rug by cleaning it thoroughly, the stain and odor may still be present.
We use a ten step process that we have perfected to make sure we fit the cleaning method to the fibers, dyes and other specificities of your rug.
I had a potted plant sitting on my Oriental rug. When I moved it, there was a black stain. Can you remove this stain?
Possibly. It really depends on the extent of the damage. Another concern would be with the water and dampness from the leaky pot potentially causing the foundation of the rug to become brittle. Please give us a call so we can evaluate your rug.
If the rug is not dried properly and completely, the cotton foundation may become weak and rot as a result. Mold and bacteria may also thrive in such a damp environment. It is best to have the area rug professionally cleaned and dried.
Every rug we clean gets a complete evaluation to determine the condition of the rug and the type of fiber and dyes used in its construction. We customize our specialty area rug cleaning process to fit each rug individually.
We do not bleach the fringe because chlorine based bleaches damage the fiber by weakening it. However, we do have specialty non chlorine products that we can use to make fringes whiter.
We have been successful in removing soot and fire odor in most cases. However, we cannot guarantee that we can do it 100% of the time.
Yes. These are colorful yarn rugs hooked by hand with cotton or jute cloth backing.
Yes. Flokati rugs are wonderfully thick, shaggy and fluffy traditional Greek wool rugs.
Yes. Tribal rugs were made by tribal communities or villages, sharing common patterns, structure, designs, and dyes.
Yes. These durable flat woven rugs and textiles are beautiful pieces of art created by the Navajo people. They usually have no fringes and the dyes are often made from vegetables or local plants.
Yes. These are sturdy rugs, made from the rope – like fibers of the agave plant. These rugs are natural and environmentally friendly.
Yes. Silk rugs are lovely tightly woven and elaborately detailed works of art.
Yes. Edward Fields is the manufacturer of luxurious tufted rugs.
Yes. Karastan is the manufacturer of beautiful, high quality machine made Oriental design rugs.
We apply a colorless, odorless protective coating on the area rug that moth and their larvae do not like to eat. It is 100% child and pet safe.
Fiber ProTector retards soiling and helps prevents stains from becoming permanent. It is child and pet safe and is nontoxic. As an added bonus, it has a natural fresh scent.